We’ve updated the BBC iPlayer messageboard to make it clearer to you what it’s for and where you can get help on using BBC iPlayer.
We’ve had our searchable help site with a dedicated help team to answer your questions for some time. We’ve also made some behind the scenes improvements, from improving the Contact Us form, to adding RSS feeds, so you can subscribe to a feed updating you whenever we add a new FAQ, or subscribe to individual FAQs for when we update them.

The BBC Internet Blog and the iPlayer section of it have grown. We’ve tried to lead discussion, such as when we made major changes and Anthony Rose wrote about them.
So what’s the messageboard that I host for?
It’s for you - I believe it works alongside the blogs and help site by being your place. If the help site is where we offer help and advice to you, and the blog is where we lead discussion, then the messageboard is where you lead and interact with others.
For some time the board has been a forum led by you so it’s only right that the reorganisation not only recognises this, but makes it clear what you can expect to find there.
When BBC iPlayer only offered downloads for Windows XP users to registered users and it was a beta product, the messageboard was ideal. However now BBC iPlayer is a mainstream service across an ever-growing list of devices the board is not suitable - the amount of information needed to diagnose a problem is too great. That’s why we improved the help site and made these latest changes to the board, making it clear it’s more for discussion and self-help than BBC-provided help.
But what of the future? Well BBC iPlayer is changing all the time - keep a look out on this blog for more information - and the board will change as the improvements come in. But I think there is more we can do to get more of you involved. The commentary on the blogs and messageboards is lively, but many of the people chatting on there are the same people talking elsewhere on the net about iPlayer.
One of the reasons I’ve started to use Twitter (I know, it’s “love it or hate it” to many) is, as I was told recently, because the BBC wants “to be where the conversation is taking place”. So what about where it’s not taking place?
Now I’ve created this clear divide between the help site, blogs and the messageboard, I think it’s time to start thinking about where the conversation isn’t happening and finding out how to stimulate it and get it going, without forgetting our existing audience. That’s my next goal, and one that may mean a shift into new areas. Feedback on the messageboard will of course be welcome.
Jonathan Richardson is Content Producer, BBC iPlayer, BBC Future Media & Technology
Posted in BBC
Tags: area, Com, Date, information, Jonathan, KNOW, OTHERS, site, thinking, To, Up, Work